MANE-TAINED

Privacy Policy

Effective Date: June 16, 2026

Last Updated: June 16, 2026

Applies to: www.mane-tained.com | Costa Mesa + Aliso Viejo locations

Mane-Tained ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how personal information is collected, used, shared, and protected when you visit the website, book services, purchase products or memberships, or communicate with Mane-Tained, including by SMS/text message. This Privacy Policy applies to both studio locations: Costa Mesa (763 Baker Street, Costa Mesa, CA 92626) and Aliso Viejo Town Center (26731 Aliso Creek Road, Suite 200, Aliso Viejo, CA 92656).

This Privacy Policy may be updated from time to time. Any changes will be posted at www.mane-tained.com on this page with an updated effective date. Continued use of the website or services after changes are posted constitutes acceptance of the revised Privacy Policy.

1. Information Collected

1a. Information You Provide Directly

Mane-Tained may collect personal information you voluntarily provide, including:

  • Name, email address, phone number, and mailing address

  • Billing and payment information (processed securely through third-party payment processors)

  • Appointment booking details and service preferences

  • Communications sent by email, website forms, phone, or text message

  • Membership enrollment information

  • Information submitted through promotions, surveys, or intake forms

1b. Information Collected Automatically

When you use the website, certain information may be collected automatically, including:

  • IP address

  • Browser type and device information

  • Operating system

  • Pages viewed, referring URLs, and time spent on the site

  • Cookie and similar tracking technology data

1c. SMS / Text Message Information

When you opt in to receive SMS communications from Mane-Tained, the following may be collected:

  • Mobile phone number

  • Consent record, including the date, time, and method of opt-in

  • Messaging preferences and opt-out history

  • Records related to SMS delivery and engagement

Phone numbers and SMS consent information obtained through the SMS consent process are not shared with third parties for their own marketing purposes.

2. How Information Is Used

Collected information may be used to:

  • Schedule, confirm, and manage appointments

  • Process payments and maintain booking records

  • Communicate regarding services, memberships, and account activity

  • Send appointment reminders, follow-up messages, and service-related updates

  • Send promotional email or SMS messages only where the required consent has been provided

  • Respond to inquiries and provide customer support

  • Improve the website, services, studio operations, and customer experience

  • Maintain records needed for legal, operational, and compliance purposes

  • Comply with applicable laws and regulatory obligations

3. SMS / Text Message Program

3a. SMS Consent Communication

By providing a mobile phone number and opting in, you consent to receive SMS/text messages from Mane-Tained related to your relationship with the business.

Phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

3b. Types of SMS Communications

If you have consented to receive text messages from Mane-Tained, you may receive messages related to the following:

  • Appointment reminders

  • Appointment confirmations

  • Follow-up messages after a visit or service

  • Membership-related notices

  • Service updates or operational notifications

Promotional or marketing text messages will be sent only where separate consent has been obtained, if required.

3c. Message Frequency

Message frequency may vary depending on the type of communication, your appointment activity, your membership status, and your interactions with the studio.

3d. Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your mobile carrier's pricing plan. Charges may vary if messages are sent domestically or internationally.

3e. Opt-In Methods

You may opt in to receive SMS messages from Mane-Tained in one or more of the following ways:

  • Verbally, during an in-person or phone conversation

  • Directly via Vagaro (appointment reminders) - which has its own privacy policy here and a separate SMS registration process, which is segregated from Mane Tained’s registration process. https://www.vagaro.com/en-gb/pro/privacy

  • By checking an SMS consent box during booking, where applicable

  • By opting in, you confirm that you are the authorized user of the mobile phone number provided.

3f. How to Opt Out

You may opt out of receiving SMS messages at any time by replying STOP to any text message. After opting out, a final confirmation text may be sent to confirm the unsubscribe request. Opting out of SMS does not affect the ability to receive service information through other channels, such as phone or email.

3g. Help

For help with SMS communications, reply HELP to any text message or contact Mane-Tained at hello@mane-tained.com or 949-680-0170.

3h. Data Sharing for SMS

SMS consent data, mobile numbers, and related personal information are not sold or rented and are not shared with third parties for their own marketing purposes.

This information may be shared only with service providers that support messaging delivery, booking operations, customer communications, payment processing, or legal compliance, and only to the extent necessary to perform those services or comply with law.

4. How Information Is Shared

Mane-Tained does not sell, rent, or lease personal information. Personal information may be shared only in the following circumstances:

  • Service Providers: With vendors and contractors that support booking, scheduling, communications, payment processing, analytics, website hosting, and related business functions. These providers are expected to protect personal information and use it only for authorized business purposes.

  • Legal Compliance: When disclosure is required by law, regulation, subpoena, court order, or other valid legal process.

  • Protection of Rights: When necessary to enforce policies or protect the rights, property, or safety of Mane-Tained, its staff, clients, or others.

  • Business Transfers: In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

5. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

  • The right to know the categories and specific pieces of personal information collected about you

  • The right to request deletion of personal information, subject to legal exceptions

  • The right to request correction of inaccurate personal information

  • The right to opt out of the sale or sharing of personal information for cross-context behavioral advertising

  • The right not to be discriminated against for exercising applicable privacy rights

Mane-Tained does not sell personal information and does not share personal information for cross-context behavioral advertising.

To submit a California privacy request, contact dana@mane-tained.com or call 949-680-0170.

6. EEA and UK Privacy Rights

If you are located in the European Economic Area or the United Kingdom, you may have privacy rights under applicable law, including rights to access, correct, delete, restrict, or object to certain processing of your personal information, as well as the right to data portability where applicable.

Where required by law, the legal bases for processing may include performance of a contract, legitimate interests, compliance with legal obligations, and consent.

To exercise these rights, contact dana@mane-tained.com.

7. Data Retention

Personal information is retained for as long as reasonably necessary to provide services, maintain business and financial records, support operational needs, resolve disputes, enforce agreements, and comply with legal obligations.

SMS opt-in and opt-out records may be retained to document consent choices and support compliance obligations.

8. Cookies and Tracking Technologies

The website may use cookies and similar technologies to improve website functionality, remember preferences, measure site performance, and analyze visitor behavior.

Browser settings may allow you to control or disable cookies. Disabling cookies may affect certain website functionality.

9. Data Security

Reasonable administrative, technical, and physical safeguards are used to protect personal information, including secure systems, restricted access, and encryption where appropriate. However, no method of online transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.

10. Children's Privacy

The website and services are not directed to children under 13, and Mane-Tained does not knowingly collect personal information from children under 13. If such information is discovered to have been collected inadvertently, it will be deleted as required by law.

Parents or guardians with concerns may contact hello@mane-tained.com.

11. Third-Party Links

The website may contain links to third-party websites or platforms, including booking systems, social media services, and partner sites. Mane-Tained is not responsible for the privacy practices of those third parties, and users should review the privacy policies of those external services separately.

12. Social Media

Mane-Tained may maintain social media profiles and pages. Information shared through social media platforms is subject to the privacy practices of those platforms. Social media tools or embedded content may collect information such as IP address, browser details, and cookie data.

13. Your Choices

You may make the following choices regarding your information:

  • Email Marketing: You may unsubscribe from marketing emails by clicking the unsubscribe link in an email or contacting hello@mane-tained.com.

  • SMS Messages: You may opt out of text messages by replying STOP to any SMS message.

  • Privacy Requests: You may request access to, correction of, or deletion of your personal information by contacting dana@mane-tained.com, subject to applicable law.

  • Cookies: You may manage cookie preferences through your browser settings.

14. Contact Information

If you have questions or concerns about this Privacy Policy or privacy practices, contact:

Mane-Tained

Email: hello@mane-tained.com

Phone: 949-680-0170

Mailing Address: 763 Baker Street, Costa Mesa, California 92626

Data Privacy Contact: Dana Tanner | dana@mane-tained.com